Customer Service Policy

Our Commitment to Service Excellence

At Deathwishcoffee, we believe that great products deserve great service. From the moment you visit our website to long after your order arrives, we're here to support you every step of the way. Our customer service team is dedicated to making your shopping experience smooth, enjoyable, and hassle-free. Whether you have a question about a product, need help with an order, or want to share feedback, we're always happy to hear from you.

Our customer service philosophy is simple: treat every customer the way we'd want to be treated ourselves. That means being helpful, honest, and responsive. It means taking the time to understand your needs and finding the right solution, not just the fastest one. And it means standing behind our products and our promises, even when things don't go as planned. That's the Deathwishcoffee difference.

How to Reach Us

Getting in touch with our customer service team is easy. The fastest way to reach us is through our website's contact form — simply fill in your name, email address, and message, and we'll get back to you as soon as possible. You can also email us directly at the support email address listed on our website. We strive to respond to all customer inquiries within 1-2 business days, and often even faster.

When contacting us, please include as much relevant information as possible to help us assist you quickly. If your question is about an order, include your order number. If it's about a product, include the product name or a link. The more details you provide, the faster we can understand your issue and find the right solution. That said, don't worry if you don't have all the information — just send us what you have, and we'll work with you from there.

What We Can Help With

Our customer service team is here to help with a wide range of questions and issues. Here are some of the things we can assist you with: product information and recommendations to help you find the right item; order status updates and tracking information; changes to your order before it ships; returns, exchanges, and refunds; shipping and delivery questions; account management and password resets; and general feedback or suggestions about our products or services.

If you're not sure whether we can help with something, just ask. We're happy to let you know what we can do, and if we can't help directly, we'll do our best to point you in the right direction. No question is too small or too simple — we'd much rather answer a quick question than have a customer be unsure about something. Our goal is to make your experience with Deathwishcoffee as smooth and enjoyable as possible.

Order Support

Placed an order and need help? We've got you covered. If you need to change your shipping address, add or remove items, upgrade shipping, or make any other adjustments to your order, just let us know as soon as possible. We can usually make changes if the order hasn't shipped yet. Once an order has been dispatched, changes become more difficult, but we'll always try our best to help.

Want to know where your order is? You can find tracking information in your shipping confirmation email, or you can contact our customer service team with your order number and we'll look it up for you. If your order is taking longer than expected to arrive, don't worry — just reach out and we'll investigate and update you on the status. We work closely with our shipping partners to resolve delivery issues as quickly as possible.

Return and Refund Support

Need to return something? Our customer service team will guide you through the process step by step. Just let us know you'd like to make a return, and we'll walk you through what to do next. We'll provide you with a pre-paid return shipping label and clear instructions, so you can send the item back at no cost to you. We aim to make returns as effortless as possible.

Once we receive and process your return, we'll send you a confirmation email to let you know your refund has been issued. If you ever have questions about the status of your return or refund, just reach out — we're happy to check and update you. We know waiting for a refund can be stressful, and we do everything we can to process returns quickly and keep you informed throughout the process.

Response Time and Service Hours

We strive to respond to all customer inquiries as quickly as possible. Our standard response time is within 1-2 business days, though many inquiries are answered even faster. During busy periods like sales or holidays, response times may be slightly longer, but we always work hard to get back to everyone as soon as we can.

Our customer service team operates during standard business hours, Monday through Friday. While we do our best to respond to messages received on weekends and holidays as well, please understand that it may take a bit longer. No matter when you reach out, you can be sure we'll get back to you with a thoughtful, helpful response as quickly as possible.

Your Feedback Matters

We love hearing from our customers — both the good and the bad. Your feedback helps us improve our products, our website, and our service. If there's something we're doing well, we'd love to hear about it. If there's something we could do better, we want to know that too. Every suggestion, every complaint, every compliment — they all help us grow and get better at what we do.

Don't hesitate to reach out even if you don't have a specific problem or question. We always appreciate hearing from customers who want to share their experience, suggest a product they'd like to see us carry, or just say hello. Building a community of happy customers is what makes this business worthwhile, and your feedback is an essential part of that.